Get Started & Support

A quick guide to scanning your network, monitoring NDI feeds, and testing bandwidth

Support & Contact

Need help or have a question? We're here for you.

Email Support

For questions, bug reports, or feature requests, email us at:
support@lumenaproductions.com

We typically respond within 24 hours on business days.

System Requirements

Snap LAN Scan requires macOS 14.0 (Sonoma) or later. Works on both Apple Silicon and Intel Macs. A WiFi or Ethernet network connection is required for scanning.

Frequently Asked Questions

Why can't the app find any devices?

Make sure you've allowed local network access when macOS prompts you. Also verify you're connected to a WiFi or Ethernet network. The app scans your local subnet, so devices must be on the same network segment.

Why don't I see NDI video feeds?

NDI video preview requires the NDI runtime to be installed on your Mac. The app will still discover NDI sources via Bonjour without it. You can download the NDI runtime from ndi.video.

Why are some devices showing as "Unknown" type?

Device type detection uses MAC address OUI lookup. Some newer or less common manufacturers may not be in the database. You can manually set a device's type by clicking on it and choosing a category.

Is my network data shared or uploaded?

No. All scanning happens locally on your Mac. No network data, device information, or scan results are ever transmitted off your device. See our Privacy Policy for details.

How do I request a refund?

Refunds for Mac App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund.

Getting Started Guide

First Launch

1 Open Snap LAN Scan

When you first open the app, it will automatically scan your local network and begin discovering connected devices. Make sure you're connected to WiFi or Ethernet.

2 Allow Network Access

macOS may prompt you to allow local network access. Tap Allow so the app can discover devices on your LAN.

Devices Tab

Scanning for Devices

1 Run a Scan

Click the SCAN button in the toolbar to start a new network scan. The app probes every IP address in your subnet and reads the system ARP table to discover devices.

2 View Your Devices

Devices appear in a sortable table with their IP, MAC address, hostname, and type. Green dots mean online, teal means newly discovered, and gray means offline since the last scan. The app automatically detects device types like Apple devices, PCs, routers, printers, cameras, media devices, and IoT devices using MAC address lookup.

3 Device Details & Customization

Click any device row to open a detail sheet showing its full info: IP address, MAC address, detected type, and vendor. From there you can set a custom name and category. Your customizations are saved and persist across scans and app launches.

4 Connection Quality

After a scan completes, the app automatically runs a quick connection quality sweep across all discovered devices. Results appear progressively in the Quality column. Click any device to run a full 10-probe latency test and see detailed results including average latency, jitter, packet loss, and a quality rating.

5 Filter by Type

Use the filter bar to show or hide devices by category: Apple, PC, Network, Camera, IoT, Printer, Media, and Unknown. Each filter chip shows a count of matching devices.

NDI Feeds Tab

Monitoring NDI Feeds

1 Switch to NDI Feeds

Click the NDI Feeds tab. The app uses Bonjour to automatically discover all NDI sources on your network.

2 View Live Video

If the NDI runtime is installed on your Mac, you'll see live video feeds in a dynamic grid. The layout automatically adapts based on the number of sources.

3 Check Network Assessment

The floating overlay panel shows your interface speed, gateway latency, jitter, and a verdict on whether your network is ready for NDI streaming.

Bandwidth Tab

Testing Bandwidth

1 Switch to Bandwidth

Click the Bandwidth tab to see your active network interface, connection type (WiFi or Ethernet), and link speed.

2 Run Speed Test

Click Test Internet Speed to measure your download speed, upload speed, and internet latency. Results are displayed as large easy-to-read cards.

3 Gateway Health

The app automatically detects your network gateway and tests its health with latency, jitter, and packet loss measurements.

4 Review NDI Capacity

The app calculates how many full NDI and NDI HX streams your network can support based on 80% usable bandwidth. Use this to plan your production setup.

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